Frequently Asked Questions
Everything you need to know about shopping with Exporgin
What shipping methods do you offer?
We offer standard and express international shipping to over 50 countries. Shipping rates and delivery times vary based on your location and the selected carrier at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy?
We accept returns within 14 days of delivery for most items. Products must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Which payment methods are accepted?
Exporgin supports all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment gateways to ensure a secure checkout experience.
Are the products on Exporgin authentic?
Yes, we work directly with certified suppliers and brands to ensure that every product sold on our platform is 100% authentic and meets our quality standards.
Can I change or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the fulfillment process and can no longer be changed, but it can be returned after delivery.